Job Description
The Ops Sup Sr. Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Sr. Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
Perform in-depth evaluation of basic operations and business processes, family procedures, and industry standards for business supported to identify and resolve complex problems
Influence decisions through advice and counsel as well as facilitate services to others in area
Serve as an analytical and/or procedural expert, representing a unit or team on cross function operational processes and project deliverables
Liaises with multiple teams across the Operations department
Coordinate and contribute to initiatives that support the goals of the Operations function and overall business
Assume informal and formal leadership role within team as well as coach and train new recruits
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
5-8 years of relevant experience
Experience with automated end-to-end sourcing tools
Proficient in Microsoft Office
Ability and experience working in a fast paced, high pressure environment
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Education:
Bachelor's degree/University degree or equivalent experience
Citi Wheels Global Central Operations Team - Individual Contributor
Job Description Summary
Responsible for Global Fleet and Ground Transportation Central Operations Support, supporting programs in 80 countries (2,000 vehicle portfolio, 40 shuttle programs, rental, rail, taxi and black car services)
The incumbent will be part of a small team, partnering with Cluster Strategy & Program Leads along with country-level program leads, providing the following services to the globe:
Policy/Procedure Management
Project Book of Work Management
Program Compliance and Controls Monitoring & Management (including MCA)
Management Reporting & Data Management
Operating Reviews & Presentations
Risk & Controls Oversight, Monitoring and Reporting
Weekly Highlights & Accomplishments
Communications (internal/external)
Exception Tracking & Monitoring
Technology Program Oversight, Compliance & Management
Inventory System Management & Reporting
Invoice Management, Purchase Order & Payment Management; Allocations
Operating Expense Governance Review Coordination
Business Save and Productivity Monitoring and Reporting
Workflow Process Design
Net Zero initiatives
Knowledge/Experience:
Operational Management & Control
Stakeholder Management
Risk & Controls Acumen
Skills:
Process Improvement / Reengineering
Analytics / Data Management & Reporting
Superior Communication
Project Management
Supplier Management
Accounts Payable
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Job Family Group:
Operations - Core------------------------------------------------------
Job Family:
Operations Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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