Essential Functions: Strategic Requirements:Define suitable Collections strategies for minimizing bad debt losses through the effective design, monitoring, and deployment of Collection strategy, policy, and processLay a roadmap for the system improvements/ digitization and keep abreast with the innovations in collections field.Develop, implement, and monitor analytical strategies for delinquent portfolio. Scope includes analysis of portfolio dynamics, customer segmentation, optimization of loss mitigationand charge off efforts, digital collections, forecasting, and enhancements of collections support systemsFacilitate identification of improvement areas for Dialer management. Accountable for Dialer Change Management seamlesslyDiscuss end to end solutioning, strategy for Dialer systemsPeople Management requirements:Effectively lead team of Collection managers, dialer managers (if part of design), trainers and other enabling functions to effectively manage processes, commercials, technology and contractsProvide vision, direction, and inspiration for team assigned tasks. Sets goals with direct reports and helps drive alignment with corporate strategic initiatives. Provides individual guidance and feedback through regular performance evaluations. Proactively share process performance, risks, challenges and help required with all internal and external stakeholdersConstantly engage clients on governance / reporting, improvement interventions, joint communication and key decisions.Required Knowledge Areas and Experience:Extensive knowledge of Financial Institution Collections practices and regulations, including the Fair Debt Collection Practices Act.Good knowledge of Fair Credit Reporting, along with the system requirements, bankruptcy, underwriting, cash application and collection portfolio management Must be able to effectively interact with all levels of the organization promoting the Collections, Operations accomplishments, needs and goals. This will include creating end state design, FTE sizing and deployment, shift planning, migration and implementation plans, utilizing various optimization measures that make EXLs bid competitive and aligns with client's business needs. The role involves aiming for organic growth. Essential function includes managing internal metrics to meet Revenue and Margins goals. Primary Internal Interactions Responsible and accountable for daily management of process to ensure performance management and metric management. Development of performance goals for direct reports Interacts frequently with key contacts among the client base Coordinate with different EXL teams to ensure success of the process. Must possess overall superior communication skills Facilitate Weekly, Monthly, Quarterly business reviews. Will be called upon to represent the business on behalf of VP as it applies. Primary External Interactions With client stakeholders in managing daily operations, future client directions, positioning where EXL can better provide more solutions to client. Attend and be part of Client visits to engage with Clients inside or outside office.Requirements:College Graduate3-5 years as a Senior Operations Manager or DirectorMinimum tenure should not be less than 2 years for the past 3 companieshandled minimum of 500+ FTE's Willing to be assigned onsite and travel between MOA or Alabang. should be open to Graveyard shift