Overview Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries. Talent Acquisition delivered with Speed and Quality that's the TASQ guarantee! Website: http://www.tasq.work Basic Function This full-time position is accountable for staffing and maintaining the staffing level and performance of the Call Center Operations in a manner that ensures service delivery goals are met. Essential Functions: This full-time position is accountable for staffing and maintaining the staffing level and performance of the Call Center in a manner that ensures service delivery goals are met. Must be able to effectively interact with all levels of the organization promoting the Call Center accomplishments, needs and goals.The role involves aiming for organic growth. Essential function includes managing internal metrics to meet Revenue and Margins goals. Job Qualifications: Must be college graduateWith background for Collections of credit cards or Fintech3 years of experience as AVP/Director or higherExperience in Collections domainHandled minimum of 500+ FTE'sManagement experience in a medium to large size engagementWilling to be assigned onsite and travel between MOA or Alabang.Should have operations expertise Job Descriptions: Responsible and accountable for daily management of process to ensure performance management and metric managementDevelopment of performance goals for direct reportsInteracts frequently with key contacts among the client baseCoordinate with different teams to ensure success of the processMust possess overall superior communication skillsFacilitate Weekly, Monthly, Quarterly business reviewsWill be called upon to represent the business on behalf of VP as it applies