Genpact National Capital Region, Philippines
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Assistant Vice President, Healthcare Operations This role is responsible for the execution of the assigned line of business, ensuring all the delivery operations meet customer and organizational needs. This position provides leadership and management to assigned Healthcare client's staff and actively gives operational targets as well as business decisions and will have a tactical approach to Customer Care, People Management, Quality Management, Workplace Planning, Mentoring, Development and Training.
Responsibilities · Lead delivery of assigned Operations team to achieve/exceed P&L expectations.
· Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.
· Lead knowledge design, implementation & support for complex domain. Monitor & review solution implementation process in a reciprocal manner.
· Bring industry knowledge, extraordinary consulting capabilities, innovation, and groundbreaking technology to our clients for their healthcare operations
· Collaborate for new deal process including solutioning, pricing, due diligence, transition, and stabilization.
· Be responsible for the way in implementing new technologies in operations and display executive presence.
· Be a senior partner concern point for resolving customer & internal issues.
· Maintain & grow excellent customer relations – focus on improving NPS.
· Partner with the client, operations, digital and analytics team to define and deliver our key projects
Qualifications we seek in you! Minimum Qualifications · Graduate from a reputable university.
· Prior Experience in contact center operations, healthcare domain / industry
· Ability to engage senior client management on offerings, emerging issues in focus sectors, lead project scope discussions and provide insightful recommendations
· Experience demonstrating Digital and Analytics to drive the service line
· Possesses excellent social communications, team building and leadership skills with the ability to communicate Genpact' s vision and motivate others to share the passion and culture
Preferred qualifications / Skills · Outstanding negotiation, interpersonal, verbal, and written communication skills.
· Measurable experience in leading and growing profitable voice contact center operations and BPO services.
· Subject matter authority contacts center operations in various industries, such as banking, insurance, healthcare, technology, retail etc.
· Demonstrate working knowledge of lean six sigma framework to drive continuous performance improvement.
· Analytical problem-solving skills with an outstanding attention to detail.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter , Facebook , LinkedIn , and YouTube .
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Health Care Provider Senior Vice President of Operations (Healthcare) Assistant Vice President, Healthcare Operations
