**KEY ROLES AND RESPONSIBILITIES**
- Liaise with stakeholders (e.g.
Banks, Lenders, Accountants etc.
), as well as internal departments and Senior Management as required.
This includes ordering valuations and credit report.
Running loan scenario with bank staff.
- Respond to all enquiries professionally, accurately and in a timely manner.
- Will need to be able to self-manage workflow.
- Attend online training sessions as provided by our lenders
- Contribute to continuous improvement and team development - Improving internal task and procedures.
- Adhere to various legal, compliance, credit and customer service standards
- End to end process for all loans till settlement.
**SELECTION CRITERIA**
- Must have minimum of 2 years Australian Mortgage experience
- Must have experience in using FLEX, AOL, Monday, etc.
- Excellent customer service skills and phone manner, including written and verbal communication skills
- Excellent computer skills including proficiency in MS Office suite, and experience or ability to learn various CRM and other web-based lender platforms/interfaces, and good math skills
- Excellent attention to details and strong analytical skills is required
- Ability to communicate well both in written and spoken English
- Superior time management and organizational skills, including completing tasks in a timely manner and prioritising workload for maximum efficiency
- Ability to follow instruction as well as work unmanaged and be self-sufficient, including problem-solving and showing initiative
- Ability to work under pressure
- A loan credit assessment background and Australian credit knowledge and regulatory requirements is desirable but not essential
- Sound Australian credit knowledge and regulatory requirements is desirable but not essential
- Honest, reliable and hardworking
- Willing to work in Ortigas Center, Pasig City
**Job Types**: Full-time, Permanent
**Salary**: Php30,000.00 - Php70,000.00 per month
Schedule:
- 8 hour shift
- Day shift
- Early shift
Ability to commute/relocate:
- Ortigas Pasig: Reliably commute or planning to relocate before starting work (preferred)