Asst. Team Lead

Job Description

Key Accountabilities
Lead and motivate the team
Train the new members
Solve problems
Oversee day-to-day operation
Discover training needs and provide coaching
Develop team strengths and improve weaknesses
Listen to team members' feedback and resolve any issues or conflicts
Monitor team performance and report on metrics
Other duties that may be assigned
Qualifications And Requirements

Personal Specifications
Customer English - 4+/5
Strong written skills 4+/5
Ability to problem solve
Ability to stay calm under pressure
reliable and professional approach to work
Ability to multi task in a pressured environment
Exceptional attention to details
Essential Competencies
Superior customer service experience
Fast and Accurate data skills
Excellent Phone manner
High level accuracy and attention to detail
Self-starter who shows initiative
Decision-making skills
Know when to escalate issues
Experience in Real Estate Accounts
High skill level in Excel
Essential Qualifications & Software Skills
Accounting degree or similar would be desirable
Excellent communication and leadership skills
Advanced supervisory experience a plus
Experience in Reconciliation
Desirable Qualifications & Software Skills
Xero or MYOB Experience
Property Management Software Experience eg Property Tyree or Property Me

**Job Description**:
Key Accountabilities
Lead and motivate the team
Train the new members
Solve problems
Oversee day-to-day operation
Discover training needs and provide coaching
Develop team strengths and improve weaknesses
Listen to team members' feed