Asst.
Front Office Manager
- Pamalican Island, Philippines
- Front Office
- 1515
**Job Description**:
**AMAN**
At Aman we are on a mission to create the world's ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests' perspectives and daily lives.
To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to.
We live by the 'Aman way of life' - a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality - fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurture pathfinder spirit - exploring experiences, opportunities and locations which transform into new exciting ventures.
Act like owners - taking the charge, leading by example and an immense sense of pride in their work.
Celebrate communities - ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
**LOCATION**
This position is located at our property Amanpulo in Pamalican Island, The Philippines.
**POSITION OVERVIEW**
Primarily responsible for ensuring optimal performance of Front Office staff.
Responsible for being the hub of communication for the hotel as well as being at the forefront of guest services.
**RESPONSIBILITIES**
1.
Assist Front Office Manager in the management and supervision of the Reception area.
- 2.
Complete the checklist as designed to expedite checking for guests.
Specifics to include VIP guests, arranging amenities, blocking room, running daily reports.
- 3.
Pre check guest arrivals with Reservations on special amenities, instructions covering special requests, guest history of repeat guests and every detail that would help all departments give the best service.
- 4.
Perform house counts and review daily arrivals, identify potential problems with rooms' activity and take appropriate action.
- 5.
Assist the Front Office Manager in the preparation of statistical, performance and forecast reports as required to facilitate financial annual budget preparation.
- 6.
Assist Front Office Manager in conducting comprehensive monthly departmental meetings to include a review of procedures and detailed information.
- 7.
Ensure that Guest Profiles both in registration cards and Opera are complete with special attention to details on guests' preference, activities, etc.
- 8.
Be thoroughly knowledgeable of all policies and procedures and systems used in each section of the Front Office Department, to be able to give a decisive supervision to the staff when needed.
- 9.
Perform arrival, departure, and check-in and out procedures.
- 10.
Ensure the delivery of consistent quality customer service.
- 11.
Assign, coordinate, and supervise work activities of the Guest Assistants.
- 12.
Select and block the rooms for the VIP's and Regular Guests, and coordinating with the Housekeeping Department for the proper preparation for these Rooms.
- 13.
Be fully aware of the general booking situation for the current and the future dates, especially during heavily booked periods.
- 14.
Perform other tasks as assigned by the Front Office Manager.
- 15.
Assist the Front Office Manager in employee related matters such as evaluations, behavior counseling, and consulting.
- 16.
Prioritize and delegate daily work responsibilities to guest assistants.
- 17.
Manage staffing schedules, shift changes, payrolls, and labor costs.
- 18.
Maintain as appropriate standards of conducts, dress hygiene, uniforms appearance and posture of departmental employees.
- 19.
Be a willing team worker at all times.
Accept and perform special assignments within or outside his Department as requested by the Immediate Head and or the top management.
- 20.
Ensure that new employees are properly trained of their assigned tasks and aware of departmental policies and procedures.
- 21.
Keep abreast of all company policies and code of conduct by reading and understanding all guidelines issued pertaining to such matters; and performing such duties and functions as specified in the guidelines.
**QUALIFICATIONS**
- Bachelor's Degree from a reputable university with three (3) years experience and/or training, or an equivalent combination of education and experience to meet the required knowledge, skills and abilities.- Minimum two years mid-to-upper-level management experience on the same capacity or in any related field- Superior leadership and management skills with emphasis on staff supervision and development; ability to manage and interact with diverse staff and clients- Strategic and proactive thinker; problem-solver;- Experience working with diverse groups, i.e.
staff, clients / guests, outside contacts- Collaborative working style; team-building approach.- Leadership exerience in a luxury environment.- Proficien