Associate Technical Support

Job Description

**Duties**:
Provides answers to clients by identifying problems researching answers guiding client through corrective steps
Improves client references by writing and maintaining documentation
Participates in the development of client training programs by identifying learning issues recommending instructional language
Accommodates client disabilities by recommending devices and techniques
Improves system performance by identifying problems recommending changes
Updates job knowledge by participating in educational opportunities maintaining personal networks
Working with customers/employees to identify computer problems and advising on the solution
Logging and keeping records of customer/employee queries
Updating self-help documents so customers/employees can try to fix problems themselves
Testing and fixing faulty equipment
Deployment, management, relocations and support of PCs, peripherals, and mobile devices
Qualifications And Requirements

**Skills and Qualifications**:
Willing to rotate (24/7 or 24/5 coverage), through shift work.
Problem Solving
LAN Knowledge
Help Desk Experience (is a plus)
Verbal and Written Communication (6 out of 10)
Operating Systems (Unix-like, Microsoft, MAC etc.)
Phone Skills (VOIP)
Customer Service
Quality Focus
PC Proficiency
System Administration (is a plus)
UNIX System Administration (is a plus)

**Job Description**:
**Duties**:

- Provides answers to clients by identifying problems researching answers guiding client through corrective steps
- Improves client references by writing and maintaining documentation
- Participates in the developmen