Associate - Sales

Job summary
Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF)Deliver top-notch service within the Sales (SLS) Service line, supporting our DGFF regions and countries across the globeInteract with people from all over the world and get the chance to a truly international organization
Job seniority: entry level
Responsibilities
• Understand the requirement of the station's / country's documentation and ensure jobs are executed as per standard operating procedures• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines• Deliver a high level of service quality through timely and accurate completion of services• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service
Requirements
• Bachelor's degree• 0-3 years of job experience from BPO or logistics domain preferred• Good knowledge in MS Office• Effective English communication skills, written and verbal• Exposure to working with Enterprise Resource Platforms (ERPs) preferred• Detail oriented• Good logical reasoning skills• High level of customer centricity
Key Skills Needed
• Bachelor's degree• Good knowledge in MS Office• Effective English communication skills, written and verbal• Detail oriented• Good logical reasoning skills• High level of customer centricity
Benefits
• Competitive compensation and performance-based incentive• Training and resources for career development• Flexible work arrangements to support work/life balance• Generous paid time off• Comprehensive medical insurance coverage• Recognition and engagement culture