The Associate Project Manager is responsible for driving and monitoring key performance metrics for a program, roster or group of independent contractors doing search, social media, AI and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.
\n Job DescriptionCrowd Operations ManagementExecute day-to-day crowd operation process for all assigned programsDevelop crowd operation management plans, program guidelines and training materials to support a program end-to-endDrive and execute process improvementsTake responsibility for delivering required performance metrics for assigned programsCreate, analyze and evaluate statistical reports to proactively identify and improve program and team results to improve client satisfactionCommunicate with stakeholders, in a timely, clear and concise manner.Participate in regular team meetings with program staffParticipate in program improvements, initiatives, and committee work as assignedWhere necessary, complete additional tasks as assigned Required Knowledge, Skills and AbilitiesAdvanced Excel skills requiredExperience managing and prioritizing large volumes of email correspondenceExperience with a Windows operating system and Office suite of products Proficient in English. Excellent oral and written communication skillsBi-lingual in a second language is a bonusExperienced in delivering exceptional customer serviceExcellent analytical skills including ability to proactively identify problems, gather information and set course of actionOpen to work at Lancaster New City, Imus, CaviteCandidates must be amenable to work on a shifting schedule ·Qualifications and ExperienceBS or BA degree from an accredited university or equivalent work experience preferred List out years of experience requiredMinimum 1-2 years work experience in a metric -driven setting working in a production, operation, or call center environment is desiredProject Management, Data Analytics/Management and/or Process Improvement is an advantage
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