Associate Project Manager

As an Associate Project Manager within the Contributor Payments Team, the primary objective is to ensure timely and accurate payments to our contributors in accordance with service level agreements (SLAs). This role involves accessing client tools, extracting, analyzing, and reconciling payment data for contributor invoices using our platform, Appen Connect.
Collaboration with project teams is essential to address any issues related to client tool access and usage. Handling invoice-related escalation tickets and resolving disputes promptly while adhering to established protocols will also be part of the responsibilities.
Overall, as a Payment Specialist, the position plays a crucial role in maintaining the efficiency and accuracy of our payment processes, ensuring the satisfaction of our contributors and the smooth operation of our payment systems.
\n Job DescriptionThe role includes but is not limited to the following duties and responsibilities:Access client tools and platforms to extract, analyze, and reconcile payment data for contributor invoices in Appen Connect.Conducting invoicing validations to ensure accurate processing and completion of payments.Monitor and track data variances or discrepancies between extracted raw data, final invoice uploaded data, and paid hours, flagging any issues as necessary.Collaborate with project teams to address issues concerning client tool access and usage.Manage invoice-related escalation tickets and ensure resolution with a high rate of first-time response.Actively resolve payment disputes in accordance with agreed protocols, seeking guidance from relevant teams when necessary.Utilize various systems and tools, including MS Excel, Power BI, SQL/Mode, Zendesk, and MS SharePoint, to effectively perform job duties.
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