Who we are: Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.
As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers' vital applications run continuously, perform optimally, and scale with business needs.
Why Join Us? Meaningful and Fulfilling Work Inspiring and Caring Leaders Global Talent Center Recharge Your Potential Job Responsibilities: Reworks manuscripts and drafts of regular service documentation and technical tips, and performs peer review of manuscripts drafted by colleagues. Converts manuals, drawings, and manuscripts to file formats compatible with the Technical Knowledge Online platform (XHTML, JavaScript, CSS, etc.), and performs peer review of content converted by colleagues. Assists in the testing and implementation of new interactive content— developed using scripting languages, such as JavaScript and VBScript—for the Technical Knowledge Online (TKO) platform. Coordinates the review and approval of manuscripts and TKO-formatted content with Product Specialists, ensuring information are verified prior to publishing. Coordinates the review and approval of user feedback and documentation requests with Product Specialists, ensuring information are verified prior to implementing changes in service documentation. Prepares TKO-formatted content for TKO publishing, performs verification of successful publishing job, and sends out publishing notification to involved parties. Identifies customer needs through communication and probing. Creates solutions to customer problems. Provide sound recommendations to their queries. Provides resolution the first time. Assists customers in handling, servicing, follow-up, communication and closure of issues. Completes workload on time. Monitors if requests are processed in a timely manner. Implements error-proofing method to ensure all requests are processed accurately. Participates in conferences calls, meetings and discussions with customers. Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers Coordinates with other teams/support to complete the request of customers Job Qualifications: Bachelor's degree in engineering (Electrical/Electronics) Knowledgeable in Uninterruptible Power Supply and Power Products / Precision Cooling Systems. Knowledge on Data Centers Excellent written English (preferred). Good verbal communication skills. Effective working with teammates and POCs. Working knowledge of web technologies and documentation technologies. (preferred) Working knowledge of version control technologies/platforms. (plus) Experienced assembling source content into structured documentation. #J-18808-Ljbffr
