Associate, Customer Support

General inquires on products and services
Takes initial customer calls and answers general questions regarding company products and services. Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows up to customer inquiries regarding orders, shipment tracking, returned goods, etc. May determine caller eligibility for technical support and transfer calls to technical support queues. Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation. Documents customer concerns and forwards complaint trends to appropriate departments. What you bring to the role: Established and productive individual contributor. Problems faced are typically routine, but may at times require interpretation or deviation from standard procedures. Makes minor adjustments to working methods. Communicates information that requires explanation or interpretation. Provides administrative or technical support at an intermediate level. Still gaining or have attained full proficiency in their specific area of discipline. Works on assignments that are semi-routine in nature but recognize the need for occasional deviation from accepted practice. May seek the advice of senior personnel in the functional area. Normally follows established procedures on routine work, requires instructions only on new assignments. Hiring criteria You should have or be completing the following to apply for this opportunity.
Entry pathway Degree or Certificate Minimum Level of Study
Bachelor or higher
Study Field
B
I
Work rights The opportunity is available to applicants in any of the following categories.
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