Assistant Vice President - Payment Operations Deputy Lead, Philippines (Hybrid) At Citi, we connect millions of people across hundreds of cities and countries every day. We provide a broad range of financial services and products to our clients to help them meet their biggest opportunities and face the world's toughest challenges.
We're currently looking for a high caliber professional to join our team as Assistant Vice President, Payment Operations Deputy Lead - Hybrid based in Manila, Philippines. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well-being.
The Payment Operations Deputy Lead is responsible for leading areas of Payment Operations and expected to identify and drive strategies that lead to optimization of operations, operational efficiency, automation, and building the future Payment Operations.
The Payment Operations Deputy Lead is expected to work closely with the Payment Operations Head to deliver key initiatives, address industry requirements, and represent the Bank in external and internal forums that may involve regulators, cluster, and global leads.
Key aspects of the role include ensuring transactions are processed accurately and on time in coordination with the relevant processing team. The processing supports the following products under Payment Operations: Fund Transfer, FX, Cheque issuance, Time Deposit, and PDDTS Settlement.
The overall objective is to manage the daily operations and adherence to all relevant policies and ensure commitments to clients are delivered accurately and timely. An important aspect of the role is to ensure key risk areas of the Operations are reviewed and addressed properly.
In this role, you are expected to: Oversee daily operations for multiple teams and ensure teams meet performance and quality expectations. Identify and drive solutions to optimize operations and align with the Cluster Operations leads. Manage staff resource allocation while assisting with the development and oversight of the budget. Resolve complex issues with significant departmental impact. Evaluate performance and make recommendations for training/development, pay increases, hiring, terminations, and other personnel actions. Ensure essential procedures are followed and contribute to defining workflow standards. Contribute to the objectives of the entire Services function, specifically Payment Operations. Assess risk when business decisions are made, demonstrating consideration for the firm's reputation and compliance with applicable laws, rules, and regulations. Represent Payment Operations in key industry forums for the Bank. As a successful candidate, you'd ideally have the following skills and exposure: 5-8 years of experience in a related role to cash and trade operations and management. Effective verbal and written communication skills. Strong analytical skills. Education: Bachelor's/University degree or equivalent experience. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group: Operations - Transaction Services
Job Family: Cash Management
Time Type: Full time
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