IT Technology Analyst ASSISTANT MANAGER (CCNA or CCNP) BGC Qualifications: BACHELORS - COMPUTER SCIENCE, IT, ENGINEERING or any related courseCandidate must be a college graduate of Computer Science, Information Technology or equivalent courseAt least 6 years of working experience in the related field is required for this positionHave strong leadership skills, passion for quality and ownership in accomplishing challenging goals.Possesses a customer service mindset while working in a diverse environment and collaborating with clients and IT resources from different cultures, across the globeAdhere to client-specific business control standards using client-defined tools and templatesAdequate knowledge on IT infrastructure such as networking, telecommunications, connectivity, etcDomain Knowledge for Networking, Server knowledge, cloud adaptionsIT Incident ManagementManaging LAN & WAN networksManaging Cisco Switches, routers and firewallsTroubleshooting techniques for IT SetupCCNA or CCNP CertifiedIF CCNA Expired, at least with CISCO training AND relevant working experienceAmenable to work in shifting schedules.Amenable to work ONSITE (BGC)Able to start ASAP.IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR CISCO EXPERIENCE AND NETWORK EXPERIENCE. Key Responsibilities: Procurement: Take requirement from business/stakeholders and initiate request by raising BOM to pricing team in order to facilitate procurement.Service Transition: Implement service specific Technology migration and upgradation activities in order to complete service transition plan.Service Delivery and Support Process Management: Assist Network, Security, VOICE, Server team, and system engineers in troubleshooting system issues and handle 2nd level incidents and service requests in order to comply with service delivery plan.Availability & IT Service Continuity, Capacity Management: Implement service specific controls and process, perform routine backup activity, check for power/system/network redundancy; record capacity parameters specific to services/systems in order to comply with service continuity and capacity management.Service Level Management and Reporting: Handles service functional escalation, coordinate with service provider, implement scripts and tools to prepare service reports in order to comply with SLA and reporting.Supplier Management: Coordinate with service provider / supplier for functional escalation, provide feedback on vendor support in order to deliver services as defined.Security Management: Take CAPA based on security alerts in order to meet Information Security Compliance.Service Desk: Attending to escalation calls in order to address business requirement.Incident, Request and Problem Management: Attend to service requests and incidents. Perform RCA in order to meet the defined SLA target and avoid repeated incidents.Change, Release and Configuration Management: Document the change and CMDB updating, implement forward schedule changes, perform major service specific release activities in order to comply with defined processes.Service Improvement: Plan and implement IPSAT action Items and service optimization measures in order to improve customer satisfaction and service delivery.Communication: Provide user communication on service delivery, maintenance and support in order to comply with service management plan.Talent Management: Comply to training and certification plan IN ORDER to improve technical and soft skill and competency.Attend trainings provided by local training team, global service owners and Lex.Knowledge Management: Provide input towards book preparation, self help, FAQ in order to contribute towards knowledge management.IT Asset Lifecycle Management: Coordinate with resource executive in updating asset in AMS/CMDB covering the life cycle of the assets and provide inputes for hardware and software upgrade in order to comply with asset management policy.Quality Assurance, Audits and Compliance: Compliance to defined process, closure of audit issues and provide inputs to improvement initiatives in order to adhere to quality process and guidelines.Business Continuity Management: Perform BCMS drills as planned, prepare and submit test results and findings in order to comply with Phoenix plan.Organization and Department Initiatives: Providing the required IT infrastructure for corporate events and partnering with service owners in order to facilitate organization and departmental initiatives.