At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit
Within our consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.
Our values shape the way we consult, and define the people we want to join us on our journey, they are:
Safety first - Going home safe and well. Client focus -Deliver on our promise. Integrity - Always do the right thing. Create opportunity - for our people to excel.
You'll be responsible for:
Works closely with the HR Services Assistant and the HR Services Manager to continuously review and improve service delivery. Responsible for audit and compliance requirements being implemented, monitored and maintained. Manages projects / processes, working independently with limited supervision to continuously improve the HR Services delivery output. Supports team's development by coaching and supporting team members. Acts as the second escalation point for Tier 1/Tier 2 queries which are difficult and complex. Monitors and reviews feedback and reports to identify patterns and themes that affect service delivery and makes recommendations on areas and techniques for improvement. Reviews and assesses processes and functional toolkit to ensure they are consistently applied and meet the changing business needs. Acts as a role model by pro-actively incorporate Mace behaviours in everyday activities and role models for the team. Builds stakeholder relationships with payroll, recruitment, HRBPs and wider HR stakeholders to share knowledge and best practice. Supports HR Services Manager with all elements of deliverables for the function, engaging and empowering the HR Services team such that they are successful and operate in line with current HR policies and procedural changes that affect Mace colleagues. You'll also have:
HR, Business degree level or equivalent experience. Evidence of continuous professional development as it relates to HR. Shared service knowledge. Experience working remotely with others. Experienced with dealing with volume, routine, complex and diverse HR matters across the full employee life cycle. Experienced use of future fit contemporary HR blueprints, HR tools and standard operating procedures that drive service improvement and efficiency.
Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organization.
We are also open to discussing part time, flexible, and hybrid working options if suitable within the role.
