Assistant Front Office Manager

Company Description

Job Description
What you will be doing: As an Assistant Front Office Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure. Be responsible for the reception desk and concierge operations Ensure the accounts are correct and admin processes run smoothly. Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests Communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information. Awareness of room status and also the competitors' status. Optimises the occupancy rate and average room rate. Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practice.
Qualifications
Your experience and skills include: Previous Front Office experience in supervisory/management capacity in a 5 star or Luxury property is required. Service focused personality is essential and previous leadership experience required Prior experience working with Opera or a related system Proven ability to build and maintain good relationships with all stakeholders Communicate thoughts, actions and opportunities clearly with strong networking skills Ability to lead by example, believe in a strong team culture and set the scene for high performance Excellent written and verbal communication, interpersonal and leadership skills Fluency in English; additional languages are a plus