Assistant Customer Service Department Manager

Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

**Experience**:

- CSR/Sales Coordinator: 3 years (preferred)
- People Management: 1 year (preferred)