Assistant Call Center Manager For Logistics/Freight Services

Job Description
The duties and responsibilities of this position consist of, but are not limited to, the following:
With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, generating carrier payments (T-cheks), rejecting orders, cancelling orders, updating and resolving events, booking loads, bouncing loads and executing load builder profiles.
Monitors task boards and assigned email accounts to respond to customer and carrier requests.
Documents events utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures.
+Follows through on customer or carrier requests to ensure satisfaction. Escalates questions or requests when necessary.
+Validates and ensures the accuracy of load data in systems according to CHR and customer standards.
+Complete other duties as assigned
Requirement
Minimum 2 years of experience on the transportation/logistics industry. (FedEx, UPS, DB Schenker, CEVA, DHL and other
non-negotiable
BPO/ Call Center Experience as Supervisor or Assistant Call Center Manager (at least 2 years)
+Experience in handling Trucking, Freight Services and/or Logistics account