Assistant Branch Head

Monitoring daily operations, including cashier and teller activities, to ensure adherence to company policies and proceduresProviding customer service by answering questions about products or services, processing transactions, and resolving complaintsCommunicating with customers and other stakeholders about new products and services offered by the bankReviewing financial statements and other reports to identify trends or issues in order to make business decisionsPerforming clerical tasks such as updating account records, processing payments, and inputting data into computer systemsPreparing reports on activity within each branch office, including deposits and withdrawals, loan activity, and customer complaintsCoordinating with IT personnel to ensure that bank systems are running efficiently and effectivelyManaging staff members in the branch including hiring, training, motivating, and disciplining employeesMeeting with clients to discuss personal finance needs and goals