Job Description Posted Thursday, February 29, 2024 at 5:00 AM
Job opportunity to join a global business as a Global Assignment /Relocation consultant in our Manila office
Position Summary
The Global Assignment Consultant provides essential support to SIRVA's corporate clients in managing the designated client's personnel who are relocating for an international assignment. The GAC serves as the primary point of coordination for international assignees for the delivery of various assignment management services offered under their employer's international assignment policies and procedures
Functions and Responsibilities Oversee the delivery of assignment management services, including policy counseling, destination services, household goods shipping, immigration, departure services and expense management. Interpret the designated clients' international assignment policies and procedures and evaluate different options to provide advice Provide ongoing consultation to the assignee during the entire length of the international assignment 20 % supplier/stakeholder coordination Coordinate with all internal departments/functions to ensure a successful experience Manage Global Certified Provider communication process and ensure quality of service delivery 10 % client communication and support Communicate/interface with the client's HR contacts on relocation/assignment issues impacting the employee and family Assist with exception management, including recommendations on specific exceptions to policy Provide status updates, keeping the client abreast of issues and offering solutions as issues arise, and completing client projects as requested 10 % others Complete other tasks/responsibilities as required to provide effective support to Manager, Client and Assignees
Qualifications and Preferred Skills Minimum of 2 years direct relocation experience OR 3 years of related customer service experience Knowledge of international assignment management and global business Ability to identify potential problems and develop creative solutions without immediate direction or supervision Excellent written and verbal communication skills Strong organizational skills; the ability to function as part of a team while acting as a self-starter Ability to manage deadlines, multi-task and operate in a fast-paced environment Strong presentation skills, business etiquette and interpersonal skills PC proficiency – Word, Excel, Powerpoint, Outlook and job-related systems #J-18808-Ljbffr
