Job Description: Lead a successful transition team to deliver a 100+ site portfolio from input to output base operating model.Implement a Key Account Development Plan (ADP) framework, including but not limited to SOP methodology, KPI monthly, quarterly and annual reporting, risk register, compliance, QHSE, audits, ESG initiatives, and stakeholder management.Develop and implement an innovation and technology lead.Propose a savings glide path to OCS and year-on-year improvements.Perform other assigned tasks by his/her superior in the achievement of the department's objectives and OCS business goals.Operations: Lead the transition team from mobilisation to steady state.Manage a team of Supervisors, Team Leaders, on-site operations team, and mobile team with P&L accountability.Ensure the execution of all work orders from the 24/7 helpdesk.Deliver contractual SLA and KPI for cleaning, landscape, and pest control services.Monitor subcontractors' compliance to scope and SLA.Deliver monthly, quarterly, and annual performance reporting; be the senior point of contact for conflict resolutions.Develop training to ensure a high-performance technology-driven culture on-site.Support the administrative requirements to be able to invoice the client on time.Job Qualifications: 5+ years account management or business development experience with a proven track record of improving the P&L of key accounts within Facility Management (FM), Corporate Real Estate (CRE), or built environment professional services.Stakeholder management experience at leadership level for MNC or large local companies.Strong personal network of clients, procurement, and suppliers.Able to lead independently FM site teams with minimum supervision.Track record of improving on-site team performance, including attrition.Experience in managing multiple project portfolios is an advantage.
#J-18808-Ljbffr