About the job AR Team Leader (Billing & Collection) The AR Team Leader (Billing & Collection) oversees and manages the entire Billing operations across Business Units and performs planning, strategizing, and implementing functions vital to the delivery of excellent services to all its customers.
Billing Operations Supervises, directs, and checks output of subordinates as to compliance to set standards and policies and procedures related to Billing and Collection. Organizes work processes, methods, and procedures to establish and monitor controls and evaluate teams performance. Aligns and works with customers from key functions to establish relevant measures for services and link expectations to team deliverables. Proactively recommends systems support and value-adding services to adapt to customers changing requirements and business direction. Acts as subject matter expert by providing timely, efficient, and reliable information related to Billing. Conduct reviews and analysis of feedback, provides recommendations, and elevates or redirects concerns to proper channels as necessary. SLA Management Escalates unresolved complex exception issues and communicates with stakeholders for resolution. Identifies strategic opportunities for continuous improvement in SLA Delivery, productivity, and organizational capability. Mobilize and prioritize plans. Penetrate issues; validate self-audit results and recommend solution that will result to elimination of issues. Diagnose moderate to complex issues and drives quality resolution. Operational Governance Creates control measures and quality assurance process that will ensure completeness, accuracy, and integrity of the overall Billing Management (Billing & Adjustments). Prepares, review, analyzes and identifies unusual and / or significant exceptions / irregularities. Provides appropriate advice (SBU, Logistics, PSF, Corp. Units), action to be taken and /or handling. Coach and mentor team members. Lead and monitor team compliance to billing process execution and implementation of standards. Conduct regular meetings and focus group discussions with team members on issues and concerns that may arise from day-to-day operation and initiate resolution with concerned parties. Team Management Recommend effective team structure, including roles, manning requirement, metrics and measures. Define development, enhancement, resources needed to attain team vision. Provide technical and administrative support to subordinates. Conduct regular huddles and meetings with subordinates to encourage exchange of ideas, creative thinking, and open communication in addressing issues and concerns of customers and other AR related items. Plan and initiate team members' development and progression. Drive Team Engagement. Regulatory and other Reportorial Requirements Reviews and validates completeness, correctness of the analysis of the account, identifies and advises Specialist for corrections noted, if any. Submits finalized account schedule report to SGV or Comptrollership. JOB QUALIFICATIONS Graduate of Bachelor of Science in Accountancy. At least 3-5 years of relevant experience. Exhibits adeptness in both verbal and written communication. Possesses a comprehensive understanding of accounting principles, statutory and regulatory requisites, and proficiency in SAP system. Willing to be assigned in Ortigas, Pasig (hybrid set-up). #J-18808-Ljbffr
