Application Support Team Lead

a. Education
? Bachelor's or College degree in Information Technology, Computer Engineering, and/or related fields. Other courses are welcome as long as he or she has extensive related experience.

b. Experience
Has at least one (1) year of experience in Level 2 Application Support, Incident Management, Problem and Change ManagementExperience in business domain processes is preferred but not required
c. Skills
Strong Analytical and Problem solving skillsFast learner in terms of understanding and analysing business processesStrong familiarity and working knowledge on Incident, Problem, and Change ManagementHighly Proficient in specific technology platforms and tools required by the businessExperienced with any ticketing systemCustomer oriented and Good communicationLanguage : Fluent in English (Written and Oral)