Application Support Specialist

Responsibilities: Provide technical and application support to clients via email, phone, and portalManage multiple priorities and meet service level agreementsTroubleshoot and resolve application, network, and hardware issuesCollaborate with internal teams on work processes and project deliverablesTrack client issues, provide timely updates, and manage client expectations Qualifications: Bachelors degree in Computer Science, MIS, or related fieldExperience in tech support, troubleshooting, and IT systems preferredStrong communication, client service, and problem-solving skillsKnowledge of web technologies (HTML, CSS, XML) and JIRA is a plusWilling to work shifts, including weekends and holidays