Description
The Application Support Engineer for Oracle Retail will be responsible for supporting, maintaining, and ensuring the performance of Oracle Retail applications. This role will focus on resolving technical issues, optimizing system performance, and working with cross-functional teams to troubleshoot and enhance Oracle Retail modules. The role includes day-to-day system monitoring, issue resolution, and coordination of updates and patches to ensure system reliability and minimal downtime.
Key Responsibilities:
Provide functional and technical support for Oracle Retail applications, including but not limited to Retail Merchandising System (RMS), Retail Price Management (RPM), Retail Store Inventory Management (SIM), and Allocation.
Troubleshoot and resolve production incidents and service requests related to Oracle Retail applications, ensuring timely resolution and minimal business disruption.
Perform root cause analysis to identify recurring issues and implement permanent solutions.
Collaborate with IT teams and Oracle Support to escalate, follow up, and resolve complex technical issues.
Conduct regular system performance tuning and monitoring to ensure the stability and availability of Oracle Retail applications.
Assist in the deployment of application updates, patches, and configuration changes.
Support testing efforts for patches, updates, and enhancements in non-production environments.
Maintain detailed documentation on issue resolution processes, configurations, and system changes.
Participate in on-call rotations to ensure 24/7 application availability.
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field.
3+ years of experience in application support or a similar role, with a focus on Oracle Retail (RMS, RPM, SIM, or other Oracle Retail suite applications).
Strong knowledge of Oracle databases, PL/SQL, and performance tuning.
Experience with Oracle Retail integration points and knowledge of Oracle Retail data models.
Hands-on experience with Unix/Linux operating systems and shell scripting.
Familiarity with Oracle WebLogic and middleware technologies.
Experience with Oracle Retail patching, upgrades, and environment management.
Solid understanding of IT service management frameworks, such as ITIL.
Experience with monitoring tools and application performance management (APM) tools.
Ability to troubleshoot both functional and technical issues, analyze logs, and conduct root cause analysis.
Strong communication skills to work with business users and cross-functional teams.
Ability to work independently and as part of a team, with a strong customer service mindset.
Preferred Qualifications:
Experience with cloud environments (e.g., Oracle Cloud, AWS) and Oracle Retail cloud solutions.
Knowledge of Oracle Fusion Middleware, Java, or other relevant Oracle technologies.
Experience working in a retail environment and familiarity with retail business processes.