Application Support Engineer page is loaded Application Support Engineer Apply locations Manila_Bench time type Full time posted on Posted 29 Days Ago job requisition id R-104068 Let's tomorrow, together. At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals — every person, in every role, for our company and our clients.
Sound like the right fit? Your tomorrow looks bright at Ubiquity.
Your Role: Duties and Responsibilities:
? Providing application support and initial triage of all tickets/issues/requests going to the
Application Support Team.
? Assisting with systems integrations.
? Managing ticketed query system and ensuring comprehensive database of queries and
resolutions are kept up to date.
? Maintaining and updating technical documents and procedures.
? Identifying and resolving technical issues.
? Managing coordination at a local and international level where required.
? Delivering regular and customized training to teams within the business.
? Preparing maintenance plans and upgrading schedules for the organization's systems.
? Developing reports for teams across the business.
Requirements:
? Minimum of 2 years' experience as Application Support.
? Experience with an environment that follows ITIL framework.
? Working knowledge of MySQL/MSSQL database.
? Knowledge on IT Hardware and Software.
? Ability to learn and master employer-specific software.
? Complex problem-solving skills.
? Written and verbal communication skills.
? Ability to diagnose and address application issues.
? Working knowledge of Cloud Infrastructure.
? Working knowledge of Microsoft 365 Administration
? AWS EC2 instance, Amazon Linux AMI, VPC.
? Working knowledge of Windows and Linux operating systems, investigating logs.
? API support experience. Testing of API requests and investigating if there's any error.
? Experience with docker is a plus.
? Experience with CRMs like Zendesk, ServiceDeskPlus, Freshservice, and ServiceNow is a plus.
? Experience with Shell Scripting, Automation, Python is a plus
What we do. Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.
Come as U are, because U Matter at Ubiquity. We're committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone can contribute their ideas and feels free to be their most authentic self.
About Us Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.
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