Application Support Engineer
Job Summary:
As an Application Support Engineer, you'll be the go-to software detective, identifying and resolving issues across critical business systems.
Your role is vital in troubleshooting, resolving software and network issues, and ensuring the seamless operation of enterprise network systems.
Roles & Responsibilities:
Subject Matter Expertise (SME): Lead and collaborate with the team to drive performance, strategic decisions, and technical excellence.
Team Leadership: Take ownership of team initiatives, fostering a culture of accountability and strategic planning.
Cross-Functional Collaboration: Partner with multiple teams to drive critical project outcomes and implement cross-team solutions.
Issue Resolution: Troubleshoot and resolve complex software and network challenges quickly and efficiently.
Operational Excellence: Ensure enterprise network systems run smoothly with minimal disruptions.
Drive process enhancements, offering actionable insights to improve workflows and system efficiency.
Professional & Technical Skills:
Enterprise Network Operations Expertise
In-depth knowledge of network protocols, technologies, and enterprise networking best practices
Proven experience in diagnosing and resolving network and software issues
Strong understanding of network security principles and best practices
Proficiency in network monitoring tools, diagnostic solutions, and cloud-based networking technologies
Exceptional analytical skills to interpret network data, logs, and metrics
Excellent problem-solving, critical-thinking, and communication abilities
Additional Information:
Minimum 3 years of experience in Enterprise Network Operations
The position is based in Manila
If you're passionate about tackling challenges in network operations and application support, join a dynamic team where your expertise will drive system performance, reliability, and innovation.