Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

QUALIFICATIONS
-Responsible in processing service request based on agreed targets by gathering the needed information to plan and request for change in the IT infrastructure
-Responsible in planning, testing, and implementation of request for changes involving: Network, Server, Voice and other related Core Communication and Server Infrastructure Services
-Ensures that planned request for changes are reviewed and approved before implementation
-Responsible in coordinating tasks to internal IT Operations as part of normal operations
-Responsible in providing timely and accurate update and information on assigned service request and request for changes
-Responsible on timely communication for assigned request for changes which cannot be implemented as planned due unforeseen circumstances
-Coordinates with concerned teams, vendors, and/or appropriate third party as part of operations escalation as necessary Ensures that all escalation information is accurate and periodically updated, and that all relevant members of the team are regularly informed on the status of the operations escalation process