Application Support Consultant

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**CLIENT**

A global digital agency delivering innovative digital and creative solutions with technology delivery centers in Switzerland and other countries.
**JOB DESCRIPTION**
- Liaise with the support teams to communicate issues raised by the business.
- Coordinate with other internal teams, Brokers and vendors in order to respond to incidents and resolve issues promptly so as to restore normal services to the business.
- Track issues effectively using ITIL approved methodology ?incidents, changes, requests and problems?.
- Ensure root cause analysis is undertaken for all incidents.
- Manage problem and action tickets.
- Maintain a knowledge base regarding support issues and their resolution using SharePoint, wiki, jira and ITSM collaboration tools.
- Build a working knowledge of the systems and business area in order to provide a high level of support.
- Perform BAU tasks with very good quality Incident management.
- Open to flexible shift, including weekends

**JOB QUALIFICATION**
- Knowledgeable in ITIL methodology and ITSM
- Ticket management and customer oriented
- Experience in any of the following: Salesforce, SharePoint, Wiki, JIRA
- Good problem solving skills
- Good communication skills
- Client focused and attention to details

**ACTIVE DATES**

Urgent hiring!