Application Support Analyst

Details of the offer

**Job Highlights**
- Temporary work-from-home/Hybrid
- HMO on Day 1 & Life Insurance
- Company provided equipment plus Internet Allowance
- Pioneer Team - Career growth

**What you will do**:

- Leverage learned knowledge to provide technical analysis, assess needs, uncover errors (user error or platform bugs) and provide solutions.
- Acquire proficiency in the use and configuration of the clients products through customer led training.
- Responsible in handling multiple clients at the same time
- Work alongside the Project Management team to gather requirements, design and implement custom solutions for customers.
- Perform discovery work sessions to determine the solution requirements.
- Perform design work sessions and produce deliverables, including mock-ups, flow diagrams, etc.
- Provide customer specific configuration for products, review and validate solution designs produced by other Services team members
- Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from the product.
**Who you are**:

- Excellent communication, problem solving and management skills.
- Previous experience of working with complex and nuanced products.
- Proficiency in Google Docs, Microsoft Office, social media management tools, and relevant software programs.
- Demonstrates ability to present solutions to clients, manage client expectations, and implement and deliver solutions
- Analytical and organizational skills in a fast-paced environment.
- Has a team player mindset with innovative ideas and strong attention to detail.
**Would be a plus**:

- 4-year college degree or equivalent business experience
- Working knowledge of the following is preferred:

- Project Management Software
- Working HTML, JavaScript (JQuery / Node.js)
- Prior experience in Event Marketing

**Job Types**: Full-time, Permanent

**Salary**: Up to Php50,000.00 per month

**Benefits**:

- Health insurance
- Life insurance

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Requirements

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