Application Specialist

Details of the offer

Functions:
Job Summary
Senior Application Specialist is a mid-level professional with extensive subject matter expertise in the assigned business application(s) and Business Application Group's platform focused on end-user support, continuous improvement, and optimization of business application service operations, thus enabling a high-quality end-user experience.

Productivity and Quality
Lead smooth and quality-assured transition of application features from development to production environmentsDrive continuous improvement initiatives and optimization of business application service operationsLead the development of the Operations Enablement service catalogue to further improve service deliveryRun/Lead small to mid-sized projects related to operations
Collaboration
Foster an active collaboration among peers within the Operations Enablement ChapterEffectively communicate and lead operations support interactions with platform stakeholders, particularly during major incidentsProactively establish and maintain good working relationships with business users and platform team membersIncreasingly interact with mid-level business leaders to align on their business application vision and priorities related to operations
Leadership
Considered a go-to subject matter expert for at least one of the core Operations Enablement functions: release, knowledge, performance, problem management & RCA/post-mortem analysis, customer engagement, operational analytics, and cost optimizationRecognized by others including both peers and customers, for service operations excellenceStay on the leading edge of business application service operations best practicesMentor junior colleagues in developing their skills and expertise in their area of responsibilitiesIdentify opportunities for people development and capability building within the chapter or platform
Compliance
Complete all compliance obligations and trainings in a timely manner, if applicable along with guiding team members to do the sameThoroughly understand and guide team members on the compliance, security and operational responsibilities in your area of workWork with the platform to ensure adherence to Partners Group's policies Qualifications:
Must have an experience in Platform Corporate Solutions
Corporate Solutions: UnqorkConfluenceStarComplianceSuccessFactors (integrations, not cloud configuration)
Bachelor's Degree.
8 years of relevant working experience or working in a similar role.
Knowledgeable in JAVA
Experienced in Phyton
Experienced in Snowflake
Proficient in SQL
Proficient in AWS
Experienced in JIRA/Confluence/SCRUM
Experienced in Datawarehouse (ETL and Control-M)
Experienced in Incident and Problem Management
Experienced in ITSM (IT Service Management)
Experienced in ITIL (Information Technology Infrastructure Library)
Knowledgeable in Dashboarding (Qlik)
Experienced in promoting Code to production
Customer oriented and good communication


Nominal Salary: To be agreed

Source: Grabsjobs_Co

Requirements

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