Lead the effort to design, build and configure applications, acting as the primary point of contact.Qualifications:
CTM / L3 Engineer Job Description:• Address and resolve Incidents assigned to queue• Take escalations from L2 security specialists on issues that they are not able to resolve within the defined SLA• Meet targets/SLAs for tickets being worked on• Provide technical coverage during Major Incident investigation• Provide detailed and accurate updates to tickets being worked on• Propose and implement process improvements • Drive knowledge sharing sessions with the L2s and L1s• Complete deliverables on time within budget with zero defect• Define test points, failure conditions and rollback steps• Identify and propose possible resolution to service risks and issues • Create and follow up tickets with MSFT or any third-party providers, as needed, to resolve tickets • Communicate support status to stakeholders on a regular basis • Threat hunting and threat remediation• Report timely on the scheduled shift• Provide necessary hand offs to other teams to ensure continuous ticket processing and updates• Assist other team members with functional/technical knowledge when necessary.• Enhance individual skills through continuous learning• Create and update FAQ/KB on a regular basis• Create and participate on RCA especially for critical and/or high impacting tickets• Knowledge of standard ITIL processes such as life cycle management and ITSM. Required Skills and Experience (this is for an M365 Defender role): Defender for Endpoint• Maintenance of Policies and configuration settings - Antivirus, Attack surface reductions• Maintain AV health status "healthy" and reporting back to console• Validate Definition updates distribution and remediate errors• Maintaining the Policies: Safe Attachments, SafeLink, Anti-Phishing, Antimalware, Antispam• Managing the Email Workflows for DLP related requirements Defender for Endpoint• Manage impersonation protection for critical users Defender for Cloud Apps• Application Onboarding• Policy Management with Threat, activity, and Session Policies• Application Discovery maintenance • Perform analysis of activity Logs to investigate and troubleshoot issues related to connected apps Defender for Cloud Apps• Respond to health issues• Manage detection rules• Manage Entity tagsAdditional Skills:• Purview - Data Loss Prevention • Purview - Information Protection• Azure Defender for Cloud• Cloud Security Posture Management• Sentinel or SIEM tool Minimum 5 year(s) of experience is required
Job Overview Accenture Information Technology and Services Philippines , Taguig
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