Application Administration

? Design and implement functional contact flows allowing our hosting customers to reach
the best agent for their needs
? Fix bugs and implement changes in a timely manner
? Implement API calls to different business systems
? Maintain existing flows, rights groups, configurations and additional apps within our
contact center solution
? Connect Genesys Cloud CX to our telephony carriers via SIP, SBC, etc
? Develop, maintain and improve our existing toolchain (e.g: Genesys Cloud, Git,
Terraform, Vault)
? Support and advise customer care units to improve business efficiency
? Take part in on-call duty to maintain 24/7 availability
? Continually learn new technologies
? Be part of a team that shapes how customer care is handled on a worldwide scale.
? Have the opportunity for remote work.

What we're looking for:
? A team player who can easily work with multinational teams
? You have experience in at least one scripting language (e.g: Javascript, Python, ...),
including testing and debugging your code after deployment
? Familiarity with contact center / call center operations
? Your communication skills allow you to communicate technical details to a layman
audience
? Understanding of different operating systems
? Ideally you already have experience in telephony systems and SIP
? Ideally basic knowledge of MySQL or PostgreSQL
? Knowledge about data compliance (GDPR) is a plus
? Your experience comes from either formal education or practical knowledge
? Of course you are fluent in english
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