Application Administration

? Design and implement functional contact flows allowing our hosting customers to reach
the best agent for their needs
Fix bugs and implement changes in a timely mannerImplement API calls to different business systemsMaintain existing flows, rights groups, configurations and additional apps within our
contact center solution
Connect Genesys Cloud CX to our telephony carriers via SIP, SBC, etcDevelop, maintain and improve our existing toolchain (e.g: Genesys Cloud, Git,
Terraform, Vault)
Support and advise customer care units to improve business efficiencyTake part in on-call duty to maintain 24/7 availabilityContinually learn new technologiesBe part of a team that shapes how customer care is handled on a worldwide scale.Have the opportunity for remote work. What we're looking for: A team player who can easily work with multinational teamsYou have experience in at least one scripting language (e.g: Javascript, Python, ...),
including testing and debugging your code after deployment
Familiarity with contact center / call center operationsYour communication skills allow you to communicate technical details to a layman
audience
Understanding of different operating systemsIdeally you already have experience in telephony systems and SIPIdeally basic knowledge of MySQL or PostgreSQLKnowledge about data compliance (GDPR) is a plusYour experience comes from either formal education or practical knowledgeOf course you are fluent in english
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