Responsible for: The API Developer will be responsible for designing, developing and implementing efficient and secure data communication channels using microservices and web APIs for client's in-house custom-built ERP-MicroStatus. Design APIs that will connect systems and enable data flow with selected applications such as FreshService and HubSpot, among others including data processing solutions to support the solution's planned upgrade.
MAIN ACTIVITIES AND RESPONSIBILITIES
Maintenance and support of MicroStatus and other client products and technologies:
Maintain a current understanding of all systems and features supported by Microsourcing and the Software Development team to maximize the benefits of the technology to the business
Participate in the design and enhancement of supported Business applications, automation technologies and services
Provide general maintenance of Business applications and automation technologies including archiving, restoration and service deactivation
Provide 2nd level escalation for production support issues and customer concerns.
Process automation design and application builds:
Participate in the development and maintenance of MicroStatus and other automation requirements by building reusable code and optimizing application responsiveness.
Build and design APIs that will connect internal and 3rd party systems enabling efficient data flow.
Follow prescribed SDLC & DevOps processes as well as comply with security best practices & policies.
Analyze operational results of supported applications to proactively seek opportunities for improvement in performance and make recommendations to management.
Technical Skills improvement & Mentorship:
Proactively work on improving technical competencies and seek out learning opportunities where available.
Provide supervision and mentorship to junior staff.
Evaluate new technologies and trends.
Other:
Perform miscellaneous duties and projects as may be requested from time to time by the Software Development Lead.
CORE COMPETENCIES
Leadership
Provide leadership & support to junior staff, appraise their performance (If applicable)
Ensure team & individual Key Performance Indicators (KPIs) are met (if applicable)
Role model & hold others accountable for demonstrating our values & behaviors
Drive & implement innovation & improvement in function/team
Systems Processes & Policy
Ensure all policies & procedures are adhered to, including compliance obligations
Implement functional organizational design & optimal workforce planning
Ensure key function policies are in place & are current
Drive & implement operational excellence in function / line of business
Ensure compliance within function / line of business
Client & Stakeholders
Establish & maintain effective working relationships with Managers & peers, employees & key stakeholders
Establish & maintain internal & external collaborative relationships, including with functional & industry associations, managers, peers & direct reports
Establish & manage effective relationships with key stakeholders, internal & external, including with functional & industry associations, vendors, Board & Executive team
KEY SKILLS AND RESPONSIBILITIES
Working knowledge of SDLC
Scrum, Agile Methodology
DevOps
Ci/CD
Proficiency in Web & Cloud Development(Node JS, Express JS, React)
Proficiency Data Access and Databases (Microservices, REST APIs, Postgres, AWS Glue)
Working knowledge of development tools and IDEs (VS Code, GitLab)
Familiarity with IT Infrastructure concepts and technologies (Docker and Kubernetes, AWS Cloud Iaas & Paas)
Experience with asynchronous programming.
Knowledge of Software Design and Architecture
Strong Analytical skills
Problem solving and conflict resolution skills
Ability to build relationships & work collaboratively with clients and organizational peers
Attention to detail
QUALIFICATIONS AND TYPICAL EXPERIENCE:
Bachelor's degree in Programming, Computer science and other relevant degrees
5+ years experience within similar role
Experience working directly with clients
OTHER POSITION REQUIREMENTS
Subject to business demands, additional hours may be required
May be required to travel and work across various sites