Organization Description Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Job Summary: As an International Onboarding Manager within the Commercial Bank International Onboarding, you will lead a global team of implementation professionals that is responsible for the setup of Payments products and services. You will be part of the APAC Onboarding leadership team and contribute to the strategic development and expansion of the Manila Onboarding Centre of Excellence. Your role will involve developing and implementing strategies to elevate the client experience and collaborate closely across function bank teams to deliver high-quality products that exceed customer expectations. Additionally, you will support where necessary on all regulatory and business audits.
This position provides a platform to enhance your career, refine your skills, and contribute to a committed team in a dynamic and fast-paced setting.
Job Responsibilities Provide direction, support and facilitation for the Manila Onboarding hub to successfully execute global product implementations focused on service excellence. Develop and own key metrics that drives team productivity and delivers value to functional partners Leverage technology and ensure innovation and adoption by the IOS to aid the client experience Build relationships globally that promote a client centric organization which supports the business' initiatives Identify and simplify opportunities for clients to work with us by challenging assumptions and operating models for continuous improvement Act as a business coach to help the team achieve operational excellence and challenge them to think creatively about onboarding opportunities; share best practices and lessons learned across the team Partner and influence shared purposes through trust and teamwork across businesses and functions Promote growth of the individual team members via the firm's Performance Development framework Promote an inclusive and diverse work environment Institute a strong governance framework with strict adherence to risk and controls policies, regulatory guidelines and security measures Required qualifications, capabilities and skills 10 or more years of client consulting or financial services experience At least 5 years of team leadership/management experience, including coaching or mentoring employees Experience adapting to a fast paced, changing, dynamic client-facing work environment while driving results Demonstrated ability to work in a team environment, to manage conflict and change, and mobilize internal resources when required Strong business acumen combined with demonstrated experience of the application project management methodology Excellent interpersonal, influencing, communication and partnership skills Ability to anticipate, analyze and synthesize data and provide holistic insights Experience in risk awareness and skills to develop and ensure quality program set ups BA/BS degree Preferred qualifications, capabilities, and skills: Technical working experience in eCommerce, payments,B2B system integration and Enterprise Resource Planning (ERP) like Oracle, SAP and JDEdwards MBA Project Management Professional (PMP), CAMs, Prince2 International work experience Understanding and experience with the Risk and Control Self-Assessment framework We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
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