JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services.
We have an opportunity for an HR Advisory Support Associate in our HR group.
The Role: The HR Advisory Support Associate is responsible for:
Delivering HR reports and analysis that provide business insights to the regional hubs and LOBs. Providing knowledge of HR operations, policies and processes and to act as an intermediary with other HR teams. Focusing on bringing consistency and efficiency to our local, regional and global processes. Providing project management support. Key responsibilities include: Case Management Support - Advise managers, employees and aligned HR Business Advisors on general queries and escalations relating to HR policies and procedures as per established service level agreements (varies depending on complexity of case) Reporting and Data Analysis - Reporting and data analysis, including people and diversity metrics, demographics, attrition, and ad hoc reporting. Participate / Lead any systems review designed to optimize data collection and reporting. Act as reports escalation point for the HR Business Advisors where required. Re-engineering – Participate in process re-engineering and cost-saving projects, as well as support key HR initiatives such as the employee opinion survey and business divestitures. Performance Evaluation and Compensation – Assist aligned HR Business Advisors and managers (if applicable) on the annual performance and compensation cycle. Prepare documents for talent reviews and calibration sessions. Infrastructure and Solutions Support – utilize existing resources (e.g. SharePoint, etc.) to enhance and/or automate service delivery. Research - Facilitate HR Business Advisors in developing presentations and content for management meetings and strategic people discussions as needed. Risk/ Controls – Observes risk and control policies and practices, anticipates and escalates risk matters promptly, and appropriately engages HRBAs, managers, Employee Relations ('ER'), Corporate Compliance, EAP, Legal or other firm-wide groups as required JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
Minimum Qualifications: Knowledge and experience in Project Management and/or Lean & Six Sigma preferred (i.e. DMAIC, PDCA, 7QC, VSM, etc.). Bachelor's Degree in Business, Human Resources Management and/or equivalent Human Resources experience preferred. At least seven years of experience as an HR Generalist, Junior HRBP or other HR-related and/or analytics discipline preferred. Professional and Technical Knowledge: Excellent written and verbal communication skills Computer proficiency (Microsoft Office Word, Excel, PowerPoint) and System savvy Knowledge and understanding of HR systems preferred (i.e. PeopleSoft, etc.). Able to influence stakeholders and feel comfortable with ambiguity. Client-service focused team player who operates with a sense of urgency and professionalism (imbibes the firm's values of integrity, excellence, respect, innovation and have a strong sense of maintaining confidentiality). Knows when to escalate matters for appropriate resolution. Strong decision-making, critical thinking and analytical skills; identify issues and trends, develop solutions and/or recommendations to address root cause and mitigate risk to the firm. Solution oriented with high levels of initiative Excellent attention to detail and organizational skills Strong flexibility/adaptability Work rights The opportunity is available to applicants in any of the following categories.
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