Description & SummaryAt PwC South East Asia Consulting, we help businesses to work smarter and grow faster. We partner with our clients to build effective organisations, innovate and grow, reduce costs, manage risk and regulation and, leverage talent. Our aim is to support businesses in designing, managing and executing lasting beneficial change. PwC's South East Asia Consulting practice provides a comprehensive range of professional services and experience to deliver large scale, cross territory transformation projects, wherever our clients need us to be – from strategy through to execution. A Team leader is responsible for managing a team of Analysts and Quality Checkers/Signatories, ensuring that they meet the targets and standards set by the client. This role includes: Manage the assigned KYC cases/population to the team. Actively manage the priorities and workload of each analyst and QC in the team. Monitor actual daily progress, statuses, issues and escalations in the team. Participate in daily production meetings to discuss the progress and priorities as well as other project management updates. Mainly responsible for the team's approach or strategy in meeting production and quality targets. Support the Delivery Manager on overall operations management. Collaborate with the leadership team on the metrics used to measure performance of analysts and QCs. Monitor and record monthly staff performance based on KPI. Support the monthly rewards/recognition program of the project. Responsible for attendance management and capacity planning and assignment of Deputy Team Leader. Report/Escalate issues, blockers and risks. Provide coaching and performance feedback to team members. Organize daily team huddles to provide updates, discuss issues, and set priorities. Liaise with project's key stakeholders #PwCSEACPH Education Degrees/Field of Study required:Degrees/Field of Study preferred: Bachelor Degree Certifications Required Skills Anti-Money Laundering (AML), Customer Due Diligence (CDD), Enhanced Due Diligence, Know Your Client (KYC), Quality Control (QC) Optional Skills Desired Languages Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? Yes Job Posting End Date June 30, 2024