Job DescriptionAs an Alignment Engineer at Intelligent Technical Solutions, you are expected to perform Client standards and alignment reviews and work proactively towards aligning Clients that are misaligned against our Company standards. Maintain & Develop Company standards and best practices. This position reports directly to the Alignment Engineering Manager.Job ResponsibilitiesPerform Remote Standards and Alignment Reviews. Maintain, update, and phase out assigned Clients Standards templates as technology or a client environment changes.Develop and maintain technical knowledge of assigned Clients' environments.Conduct thorough checking, updating and accuracy of Clients' information and documentation.Be responsible for upholding best practices and reporting recommendations to the VCIO.Identify Client technical risk and collaborate with internal teams appropriately.Contribute to the maintenance of the ITS Standards Library.Actively participate in the Standards and Alignment CommitteeDevelop both technical and business acumen relating to Client sites.Proactively maintain and improve Clients' infrastructure remotely.Review project results for thoroughness, outcomes, documentation, and quality of execution.Maintain strong client relationships.Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry.Maintaining and keeping all assigned client documentation in order.Assist in the training, mentoring and development of staff.Perform general office duties as required remotely.Liaise with, manage, and advise Clients, other consultants, and contractors and attend meetings as required.Perform other appropriate duties and responsibilities as assigned by the Alignment Team Manager.Adopt continuous learning and improvement processes in all aspects of the position.Implement, participate in, and promote Company Policies and Procedures.Job QualificationsEXPERIENCE/SKILL LEVEL 3 years plus previous experience in IT administration and/or technical support experience, or equivalent.Knowledge of IT and telecommunications infrastructure, hardware and software applications.Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.Demonstrated experience with web and internet technologies.Tertiary qualifications in Computer Science/Information Technology, or equivalent.APTITUDE & INTERPERSONAL SKILLSStrong communication (written and verbal) and interpersonal skills. High level organizational, coordination and prioritization skills.Strong problem-solving skills and ability to learn new technologies.Show initiative when undertaking tasks.Able to work well both within a team environment and autonomously.Good task management and multi-tasking skills.High degree of confidentiality.High degree of punctuality.Ability to take, interpret and follow instructions.Client service orientation.Ability to work with staff at all levels of the Company.Committed towards undertaking duties efficiently with a strong attention to detail.Professional personal presentation.Awareness of and ability to work in accordance with Company Policies and Procedures.Job KPI'sUtilization in/out departmentAmount of MRR managed# of clients managed# of completed Service Days# of completed Alignment Reviews# of Clients without a recent complete service dayJob RequirementsA home office set up that meets the following:A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. Stable internet connection with at least 5mbps download and upload.A quality headset with noise cancellation feature for meetings. A mobile phone that has the capacity to install the Microsoft Authentication app. HD webcam2nd Monitor UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)Note: If you don't have a UPS or a secondary monitor, the company is willing to cover the initial expenses for acquiring these items. The total cost will be deducted from your salary over a three-month period.A very strong cultural fit the ITS way (Our core values will be discussed during the interview) Excellent command of the English language both spoken and written Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.Able to pass our online behavior and cognitive assessments. Must have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.Able to provide NBI Clearance (for PH applicants).CompensationPay rate ranges from $6.50/hr - $7.50/hr and vary by experience and location.BenefitsPaid US HolidayNight Shift BonusPaid Time Off (15 Vacation Days per year)Comprehensive Health Plans / HMO (Employee & Dependent/s)Life and Accident InsuranceAccident and Disability CoverageCompany-paid training and certificationHealth & Wellness ProgramDental & VisionSalary Advancement
