Position Summary This position is part of a direct consumer outreach sales organization, where the sales agent is the first point of contact for guest or Travel Partner calling into our contact center. Agent is responsible for utilizing sales techniques to finalize sales on one call. The position is also responsible for servicing the direct guests and Travel Partners, exceeding their expectations during each call. This position strictly handles inbound calls, including up until the time the guest sails. Agent will be accountable for strategic revenue, conversion, operational and customer service target month to month
Essential Duties and Responsibilities: Effectively evaluate guest needs and identify products that best fit their needs; providing sales recommendations for our products on all Sales calls and correctly creating accurate reservations Servicing existing reservations according to guest requests and in accordance with existing business rules with negotiation skills and the ability to think through solutions using applied sales techniques Ability to develop and maintain professional rapport with a diverse customer base, providing one call resolution where possible Responsible for working with other departments to assist guest in securing accurate information and finalizing their reservation or service needs Responsible for correctly capturing pertinent information and payments during all interactions with guests Responsible for maintaining brand standards when handling guest inquiries Responsible for ensuring guest inquiries are consistently handled efficiently within set call handling times providing outstanding customer service skills Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Financial Responsibilities Must meet or exceed weekly and monthly sales goals. Responsible for delivery of sales conversion rates according to communicated goals. Qualifications, Knowledge, and Skills: Previous sales experience at least 1 year 2 Years in College or Vocational Course Mus be amenable to work on site Excellent verbal and written English Communication skills Must be able to type 35WPM with at least 90% Accuracy