You get bored quickly?
- You want to help build a startup from hour 1?
- You are an organizational talent without fear of contact?
Checked the box three times?
Yes?
Then roll up your sleeves and read on!
No?
You can read on anyway ;-)
**We connect brands with desires.
**
The oneten brand development AG is a startup that focuses on the production, distribution & brand development of electronic products that positively affect many users' lives.
The startup phase is often determined by speed, dynamic and many hand-on projects.
For this position we are looking for a very **technical person** who can handle our warranty return cases and coordinate with internal and external stakeholders.
**Your tasks**
- ou are the technical after-sales champion and you have the responsibility
- for the process of all warranty / RMA returns
- for the communication with internal and external partners
- to close every warranty case within a defined time period to guarantee customer satisfaction
- You have an understanding of other operations processes and you're ready to help out if needed
- You guarantee the smooth running of our warranty and after sales department
- You support to optimize the day-to-day warranty & after sales processes
- You keep the after-sales data on a high quality level and prepare regular reportings
- You help the sales team to sell out refurbished products
- You are open for other tasks that arise in a startup
**Whom we're looking for**
- You are a very technical person
- You have a strong methodical and analytical approach
- You are a numbers person and working with a spreadsheet is like put on a pair of pants
- You are fluent in English and have an understanding of German (only written, with a translator)
- You are talented to keep an overview of everything that is going on
- You have completed an apprenticeship or are in/previous to a university education
**Your benefits**
- You get to take part in shaping the future of a highly dynamic and young company in the scaling phase
- Flexible structures: work remotely with a diversified and international team
- Freedom to bring in and execute your own ideas
**Location**: Remote first, Home-Office, Coworking Spaces, Team-Events in Europe
**Start**: immediately, as soon as possible
**workload**:100%, 3m trial
**Job Types**: Full-time, Permanent
**Salary**: From Php38,000.00 per month
**Benefits**:
- Company events
- Employee discount
- Flexible schedule
- Health insurance
- Work from home
Schedule:
- 8 hour shift
- Flexible shift
- Monday to Friday
**Education**:
- Bachelor's (preferred)
**Experience**:
- after sales / warranty management: 1 year (preferred)
**Language**:
- English (required)
- German (preferred)