After-Sales Service Manager

Responsible for creating and managing an efficient Service Strategy that covers equipment installation, after-sales technical support, warranty management, and spare parts supply.

Key Responsibilities
-Oversee equipment installations and after-sales service contracts.
-Manage customer complaints and implement solutions for service improvements.
-Monitor and control service and warranty costs.
-Build and manage an after-sales service network and spare parts inventory system.
-Provide technical support, troubleshoot equipment issues, and train service providers.
-Prepare reports on service performance and warranty costs.

Qualifications
-Bachelor's degree in Mechanical, Refrigeration, or Electrical Engineering.
-at least 6 years of professional working experience, with 4 years in a managerial role.
-Proven track record in leading projects and managing equipment maintenance and repairs.
-Strong technical knowledge of equipment installation and maintenance.
-Amenable to work in Malvar, Batangas