Advisor I Csr- Mandarin

Site: IT Park Cebu , Ipi Bridgetowne
Account: Cruise Ship Industry
LOB: Booking and Ticketing
Job Description: Agents will provide customer services support initiating new reservations or changing existing reservations and offer redemption for direct guests that meet certain qualifications and criteria for onboard spending.
Qualifications: Customer-focusedCustomer-friendlyExperience and background in a contact center is an advantageUnderstand the brandProficient in both English and Mandarin ( speaking, writing, reading and listening)Amenable to work on shifting schedule and report on site in IT Park, CebuWilling to accept the job offer of Php90KAmenable to start by July 22.
? Mandarin agents will handle 100% Mandarin – tentatively Chat/Messaging and Voice; but they need to have decent English capabilities as training will be in English.

We can offer relocation package to candidates outside Cebu ( transpo & accommodation)