This is a remote position.
Virtual Rockstar is looking for a full-time Administrative/ Marketing Assistant to support our client's growing practice. This remote position offers an exciting opportunity to help streamline administrative tasks, assist with marketing initiatives, and improve the overall patient experience. The ideal candidate will take on clerical and customer service duties to free up the on-site team's time for more patient care, as well as support marketing efforts to enhance the clinic's digital presence and outreach. Our client is a holistic primary care clinic that focuses on treating the whole person—mental, physical, and spiritual health. With a combination of in-person care and online coaching programs for weight loss, they guide patients on their journeys toward healing, self-discovery, and preventative health. Their core philosophy is rooted in medical freedom, body autonomy, and the belief that the body has an extraordinary ability to heal when given the proper support. They work with individuals who are eager to understand the root causes of their illnesses and embrace a path to wellness that aligns with their personal values. Responsibilities: Administrative Support Manage patient scheduling and appointments, including for both personal and family needs. Handle billing, invoicing, and client account management tasks. Provide exceptional customer support via phone, text, and email, ensuring patients feel supported and cared for. Assist with patient onboarding for online programs, including evergreen, automated courses and those with 1:1 interaction. Create automations in the clinic's EMR system and Mailchimp to streamline client communications and follow-up. Help organize and streamline clinic systems to improve efficiency. Coordinate team travel arrangements, itineraries, and other personal tasks (gift shopping, home services, reminders, etc.). Manage online purchases and support time management and document handling for the clinic team. Marketing & Social Media Create, schedule, and manage social media content across platforms. Develop engaging and informative content based on blog posts, and repurpose these into a month's worth of social media posts. Create marketing materials using Canva, aligning with the clinic's brand and message. Assist in running email marketing campaigns through Mailchimp, including designing templates and automating workflows. Monitor, respond to, and engage with online reviews and patient comments to maintain a positive brand image. Support the clinic's SEO efforts to enhance online visibility. Help organize and promote online events, workshops, and webinars. Maintain and update the clinic's website with accurate, engaging information. Analyze the effectiveness of marketing campaigns and suggest improvements based on data. Additional Responsibilities Support app and web development projects to improve the clinic's online services. Help create content and visuals for various marketing initiatives. Provide technical support for both clients and staff regarding digital tools and platforms. Assist in organizing, running, and analyzing marketing campaigns. Implement strategies to boost the clinic's online presence and client engagement. Requirements Proficiency with Mailchimp, Google Workspace (Docs, Sheets, etc.), and Canva (a plus). Experience in administrative support, customer service, and client communications. Strong writing and communication skills to create engaging content and interact with clients. Familiarity with social media platforms and content management tools. Experience in creating email campaigns, automations, and managing digital outreach efforts. A solid understanding of SEO and how it applies to online content and marketing. Excellent organizational skills with the ability to manage multiple tasks in a fast-paced, virtual environment. Proactive, self-motivated attitude with the ability to work independently and remotely. Interest in health and wellness, especially in the areas of whole-person care and self-healing. Experience with online program management and customer service is a plus. A passion for working in a holistic health environment and supporting patients on their wellness journey. Benefits Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families in the Philippines.