We are hiring a persistent Admin and Customer Service Representative to join our amazing team at EMAPTA in Philippines.
Growing your career as a Full Time Admin and Customer Service Representative is a great opportunity to develop vital skills.
If you are strong in analysis, strategic planning and have the right vision for the job, then apply for the position of Admin and Customer Service Representative at EMAPTA today!
Job Description Unlock Global Opportunities and Work-Life Balance with a Hybrid Work Arrangement! Envision a career that effortlessly traverses borders while keeping you rooted in your homeland. As our client's Admin and Customer Service Representative, you won't merely encounter the excitement of international possibilities you'll also relish the coziness of remaining connected to your roots.
Our dedication to harmonizing work and life transcends the conventional. Embracing a hybrid work arrangement, you'll have the freedom to immerse yourself in the vibrant ambiance of our Baguio office for two days each week, absorbing the city's invigorating spirit. During the remaining three days, you'll immerse in the convenience of operating from your personal sanctum, striking that impeccable balance between professional triumph and individual well-being.
Whom you'll work with: Our client, Westward360, stands out as a leading international Property Management firm renowned for its exceptional leadership, skilled managers, and high-performing teams. The company's commitment to delivering outstanding service to clients is evident through its strategic use of advanced technology, comprehensive training programs, and extensive resources to enhance operational efficiency. By leveraging best-in-class platforms, developing bespoke applications, and implementing intelligent automation, Westward360 has successfully simplified processes and increased productivity.
Joining the team presents an incredible opportunity to learn from industry experts, collaborate with top performers, and contribute to the continuous improvement and client-focused approach of the organization. With a supportive and structured environment that encourages teamwork and offers unique tools, Westward360 provides an enriching experience for professionals seeking growth and success in the Property Management industry.
Job Description As an Admin and Customer Service Representative , you will collaborate seamlessly with teams located in the Philippines and Chicago to grasp the full spectrum of Westward360's business endeavors, playing a vital role in the overall achievement of the organization. Your responsibilities will encompass streamlining the day-to-day activities within your designated management portfolio. You will efficiently manage and resolve tenant and customer inquiries by utilizing our client's online ticketing platform, Zendesk. Additionally, you will engage with U.S.-based customers and vendors through their IP telephony system, addressing their needs via phone calls with finesse.
Employment type: Full-time
Shift: Night Shift (Mon - Fri 09:00 PM - 06:00 AM)
Work setup: Hybrid, Baguio City
What do you need to succeed Exceptionally high level of comfort and fluency in English, which is crucial for this role.
Flexibility concerning work schedule, as this individual's hours should align with our Chicago-based business operations.
Robust organizational skills.
Proficiency in technology, particularly web-based software like Google Suite.
Nice-to-Have:
Prior experience in property management or real estate.
Familiarity with Zendesk.
Background in customer service.
What awaits you in this role Collaborate with existing personnel based in the Philippines and Chicago to comprehend all business lines of Westward360 and contribute to the organization's overall success.
Streamline daily operations for your assigned management team's portfolio.
Monitor and resolve tenant/customer requests through our online ticketing system, Zendesk.
Respond to phone calls from customers and vendors based in the U.S. via an IP telephony system.
Convey business requirements to clients and vendors located in the U.S.
Investigate issues related to client (AR) and vendor (AP) payments.
Expansion Ahead! As the capabilities of our Philippines team expand, they will gradually assume additional responsibilities across various facets of our business.
Why choose us HMO upon regularization
Hybrid work arrangement
Prime office locations
Direct exposure to international clients
Realistic career growth opportunities
Upskilling through Emapta Academy
Diverse and supportive work environment
Who are we Discover a world of possibilities at Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.
With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for . Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.
#EmaptaExperience
Benefits of working as a Admin and Customer Service Representative in Philippines:
? Excellent Benefits Package
? Continuous Learning Opportunities
? Attractive packageCompetitive Pay
