Accounts Transaction Processing Level 2

Execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.
- Perform customer request/problem identification and follow defined incident notification and escalation procedures to ensure they are communicated effectively and receive proper management attention to be resolved correctly
- Execute core business processes and transactions
- Increase client/customer or user satisfaction
- Propose improvements to work products, services or processes and reduce and/or minimize costs
- Graduate of any bachelor's degree
- At least 4 years' managerial experience in the BPO industry
- Experience working in a voice account

Strong analytical, organizational and leadership skills
- Good English communication skills
- Willing to work on a shifting schedule and on holidays as needed