Who we are: Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.
As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers' vital applications run continuously, perform optimally, and scale with business needs.
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Job Summary:
The Senior Specialist, Collection will manage day-to-day collection activities for group of Key Accounts(Customers) that are included in the monthly/quarterly "Focus" Top Past Due Report, through timely submission of Statement of Accounts and Invoices (system or manual), proactive in providing customer requirements for supporting documentation to process payment, knowledgeable of future and existing orders of the customers and ensure prompt resolution of disputes through coordination with the disputes team, sales reps and/or other various internal department, including the customer, while adhering to Vertiv' collection policy. The Senior Specialist, Collection is also expected to participate and initiate process improvement projects to prevent recurring issues and address customer's "reasons for delay" in processing payment to Vertiv.
Responsibilities: Daily monitor the customer accounts in your assigned portfolio to identify invoices that are overdue, and coming due invoices, and reach out to customers to ask them about these invoices. Timely and accurately submit all customer specific documentation requirements to secure payment. Take proactive actions to encourage timely customer payments by sending statements to customers and developing a professional relationship with the customer's AP team. Timely research all disputes/short payments/credits brought to your attention by the cash application team or by the customer. Timely act upon the resolution of identified customer disputes by either reaching out to order management, sales reps or tax team. Timely escalate the resolution of identified customer disputes for which you have not achieved traction, by following up with the senior collector or leadership. Daily update each account/invoice status and collection efforts in the collection tool. Work cooperatively with cash application team to resolve/properly apply any unapplied cash. Participate in ad hoc projects and prepare ad hoc reporting and analysis as required. Requirements: University studies 1-2 years Customer Service and 2-3 years BtoB Collections/Accounts Receivable experience Effective communication and interpersonal skills Must be assertive and confident Must have positive attitude and focus on customer-service. Highly organized, detail-oriented, committed to deliver results, meeting multiple deadlines, and able to work under pressure Must have previously worked in AR or B2B Collections handling his/her own set of accounts (portfolios) with some key or specialist accounts Manage own portfolio of accounts, while assisting others particularly the new hires Proven proficiency in use of MS Office Software – Word, Excel, PowerPoint Willingness and ability to learn company's ERP system; prior experience with Oracle, SAP and GetPaid a plus. Ability to set priorities/initiatives to complete daily work Ability to handle large volume of email communications and phone calls Highly analytical and excellent problem-solving skills Keen attention to details
