Accounts Receivable Coordinator - Collections Processor

About the Role The Accounts Receivable Coordinator – Collections Processor is responsible for all facets of a busy credit control role, including debtors cash collection, queries, account maintenance, liaison with sales and customer service teams.
The role will be assigned the following responsibilities: 
Manage assigned collections portfolio for accounts 7 days – 150+ days; Manage and send overdue (dunning) auto-letters to customers, which includes the monitoring of and sending Final Demands; Accounts Reconciliation; Prepare annexure A for legal accounts which includes printing of invoices and cancelling of service contract to respective state; Contact customers via email or phone to follow up payments; Respond within 48 hours to all email and written correspondence; Work with internal departments resolve customer disputes; Assist in credit application review and account creation;  Release of goods orders and services; Provide copies of Invoices and Statements - Credit Notes to customers; Prepare refunds for process; Apply credits to accounts; Collaborate with other business units/teams to resolve issues. Qualifications Minimum 3 years of experience working in an accounts receivable / banking environment Proven experience of corporate debt collection Strong communication and negotiations skills - both verbal and written Intermediate to advanced experience in Microsoft Office Suite (such as Outlook, Word, Excel and Power Point) Excellent time management skills and attention to detail Ability to implement new business processes and methodologies Knowledge of PC business banking would be an advantage