Accounting Service Performance Manager

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**CLIENT**

An engineering solutions company

**JOB DESCRIPTION**

Oversee the Accounting Service Delivery based on KPI's/SLA's

Support the SSC regional business partners and GPO's (Service Delivery and Process Standardization) in Governance and Performance monitoring of the BPO Service Provider:

- Set up customized Dashboards for SSC Management and other company's Stakeholders
- Support of the operational business by analysis of the SLA's, KPI's and other relevant figures
- Support the SSC Office in contractual matters and performance controlling
- Support and preparation of the weekly regional calls, monthly Service Management Councils and quarterly Joint Review Meetings

**JOB QUALIFICATION**
- Must have Shared Service Center or BPO experience
- Must have experience in PTP, OTC and RTR
- Strong Stakeholder Management
- Vendor Management experience is an advantage
- Strong in process improvement, six sigma a plus

**ACTIVE DATES**

June 08 - February 28, 2019